Refund and Returns Policy

Returns and Exchange Policy

At ROOHAN Jewellery, we strive relentlessly to bring you the highest quality products. Our quality team ensures that every product shipped is carefully scanned for any issues. However, in the rare case you want to exchange your product, here is our exchange policy :

 1.We do not have a Return Policy due to the Limited Quantities we produce. Hence, we do not provide any Refunds. However, you can Exchange the product that you ordered for any other Product.

2.You must raise the exchange request within 2 days of delivery on the ROOHAN site ( )

    or mail us at

3.We will be happy to exchange the product for any other product of same or a higher value. An exchange fee of 300/- will be charged to exchange any product and the payment for exchange is to be sent either to Our Bank Account or to Our UPI ID.

    A product can be exchanged only Once.
  1. Once your exchange request is approved , there are two ways :
    1) You can either self-ship the item to us OR
    2) We can arrange for reverse pickup.
  2. Kindly note, due to logistical limitations, we are able to provide pickup services for our products for limited pincodes only, if we are unable to provide pickup for your pincode, you will be notified, in such a case , you are requested to send us back the item at the address undersigned.
  3. When we receive back the item, our quality team will inspect it. The exchange Product or Products must be unused, and returned with original packaging. If the Product or Products are found be to be already used, they will be sent back to the customer and the charge of this shipment will need to be paid by the customer.
  4. Please note the items can be exchanged only once.
  5. ROOHAN reserves the right to withdraw return / exchange on certain discount items.
  6. Items marked for Clearance Sale are deeply discounted and can neither be exchanged nor returned.
  7. Items purchased via use of coupon can neither be exchanged nor returned.
  8. If you have any other queries / concerns regarding returns, please reach out to us at

Sincere Regards

Return Address:
AE 99, Avantika 1,
Shastri Nagar,
Distt : Ghaziabad -201002
Uttar Pradesh